buggNewSense GNU/Linux - Bugs: bug #39847, Wiki: "How to Get Help"...


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bug #39847: Wiki: "How to Get Help" vs. "Get Help

Submitted by:  Andrew R <andrewr>
Submitted on:  Thu 22 Aug 2013 01:06:46 AM UTC  
Category:  None Severity:  3 - Normal
Item Group:  Documentation Status:  Fixed
Privacy:  Public Assigned to:  None
Open/Closed:  Closed

( Jump to the original submission)

Sat 21 Dec 2013 06:41:18 AM UTC, comment #6:

I don't think I can close this thing, but I can confirm that it is fixed.

Andrew R <andrewr>
Sat 21 Dec 2013 01:38:30 AM UTC, comment #5:

This issue is fixed. Could someone close it, please?

-Deleted Account- <sirgazil>
Thu 22 Aug 2013 10:31:43 PM UTC, comment #4:

As I already had created a Support page [5] when I created the Neighbours page [6], which is a child of Support, I took the liberty to structure it as I commented in my previous post. If you decide to use the Support page, someone with access to the server should update **galaxia.py** in the website theme, so that the Support menu points to the appropriate page:

[5]: http://www.gnewsense.org/Support
[6]: http://www.gnewsense.org/Support/Neighbours

-Deleted Account- <sirgazil>
Thu 22 Aug 2013 06:24:38 PM UTC, comment #3:

Actually, I do. I was already thinking what to do with them and submit a task to merge them. This is what I had in mind:

1. Create a Support page to replace Main/GetHelp.
2. Merge the HowToGetHelp and Main/GetHelp into the Support page. I think this would encourage users to help themselves first, before they look for help anywhere else.

So, the Support page would have two sections: System Help and Support; and Online Help. In the former we tell the user what's already written in HowToGetHelp. In the latter, we put the information about mailing lists and IRC that's already written in Main/GetHelp.

I have plans to review and update all documents listed in the Documentation set for gNewSense 3 [3]. I'm already finishing the task of updating the Installation Manual [4]. But I haven't created new tasks to document the changes.

3: http://www.gnewsense.org/Documentation/3
4: https://savannah.nongnu.org/task/?12774

-Deleted Account- <sirgazil>
Thu 22 Aug 2013 05:21:30 PM UTC, comment #2:

I see what you mean. The titles make sense on their own, but they're in eachother's way. I think the current structure makes sense, because I believe the Documentation section is set up with standalone use (e.g. as a PDF) in mind, while Main/GetHelp is meant to be part of the website (i.e. the Support link at the top).

Another idea to solve the confusion is to rename Main/GetHelp to Main/Support. It also has the advantage of sounding more professional and pro-active. :)

Felipe, as the father of Documentation's structure, do you have an opinion on this?

Sam Geeraerts <samgee>
Project Administrator
Thu 22 Aug 2013 01:12:38 AM UTC, comment #1:

[Oops, accidentally submitted too early. Let's try again...]

The pages "How to Get Help"[1] and "Get Help"[2] might be confusing to users as they have similar titles, but different goals.

The first explains how a user can help themselves whereas the other page explains all of the support options. I propose that [2] links to "Self-help" as a subpage (if that's the correct terminology), i.e. a page under [2] in the breadcrumb heirarchy.

If nobody replies to this bug, I'll go ahead and make the change on the weekend.

1: http://www.gnewsense.org/Documentation/3/AboutgNewSense/HowToGetHelp
2: http://www.gnewsense.org/Main/GetHelp

Andrew R <andrewr>
Thu 22 Aug 2013 01:06:46 AM UTC, original submission:
Andrew R <andrewr>


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  • -email is unavailable- added by sirgazil (Posted a comment)
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    Date Changed by Updated Field Previous Value => Replaced by
    2013-12-23 samgee StatusNone => Fixed
        Open/ClosedOpen => Closed
    2013-08-22 samgee Carbon-Copy- => Added -email is unavailable-

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