taskruQueue - Tasks: task #5894, comment ticket mail options


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task #5894: comment ticket mail options

Submitted by:  John Fulton <jfulton>
Submitted on:  Mon 11 Sep 2006 03:03:20 PM UTC  
Should Start On:  Mon 11 Sep 2006 05:00:00 AM UTC Should be Finished on:  Tue 11 Sep 2007 05:00:00 AM UTC
Category:  None Priority:  1 - Later
Status:  None Privacy:  Public
Percent Complete:  0% Assigned to:  None
Open/Closed:  Open Effort:  0.00

Mon 11 Sep 2006 03:03:20 PM UTC, original submission:

Andy Page had the following suggestion:

One feature that I would like the community to think about is:

One the comment screen, adding an option to update type that says reply to user. If the queue that the ticket was in allows email comments the mail would come from comment@hdrt and CC the owner and/or the person clicking on the button. The mail would be addressed to the "user" The subject would have the proper format for HDRT.

If the Queue did not allow email comments, then the email would be from the logged in user.

This way I do not have to rely on the user clicking on Reply all. The mail would come from comment. This would also cause all of the triggers to fire. (It would be helpful to fire the transaction/comment trigger for email comments anyway.)

John Fulton <jfulton>
Project Administrator


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