bugFle3 is a Learning Environment - Bugs: bug #208, HOWTO: Make error messages like...

 
 

bug #208: HOWTO: Make error messages like this

Submitted by:  Tarmo Toikkanen <tarmo>
Submitted on:  Tue 07 May 2002 10:49:09 AM UTC  
 
Category: NoneSeverity: Normal
Item Group: UsabilityStatus: Invalid
Privacy: PublicAssigned to: None
Open/Closed: ClosedRelease: None
Client software: Server software: 

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Tue 07 May 2002 10:56:29 AM UTC, comment #1:

[from previous tracker]
[submitted at 21/12 2001 13:28 by Anonymous]

This is not an bug report. I will put it up somewhere else.

Tarmo Toikkanen <tarmo>
Project Administrator
Tue 07 May 2002 10:49:09 AM UTC, original submission:

[from previous tracker]
[submitted at 18/12 2001 12:43]

To help users recover from errors, the following guidelines ought to be followed if possible:

Try to help user to avoid errors (validation, contextual help, affordance, etc)
If an error happens, try to fix it before any harm is done (ask again, fix it on the fly AND tell the user, etc.)
If an error happens and can't be recovered, then tell the user in plain native tongue (English/Finnish/etc):

What happened
Why it happened
How the user can fix it NOW
How the user can avoid the same error the next time
If possible, where the user can get HUMAN assistance, if none of this makes sense or does not work

This would be considered a good level of user support. If you can't manage all parts, then at least try to do some of them.
Motto: users can tolerate/recover from errors, but they need to know when they happen and why.

Tarmo Toikkanen <tarmo>
Project Administrator

 

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Follow 3 latest changes.

Date Changed By Updated Field Previous Value => Replaced By
Tue 07 May 2002 10:56:30 AM UTCtarmoStatusNone=>(Error - Not Found)
  Open/ClosedOpen=>(Error - Not Found)
  Closed on-=>-

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