helpSavannah Administration - Support: sr #107629, Confirmation Email Not Received


sr #107629: Confirmation Email Not Received

Submitted by:  None
Submitted on:  Sun 20 Mar 2011 08:54:06 PM UTC  
Category:  Savannah website Priority:  5 - Normal
Severity:  3 - Normal Status:  Need Info
Assigned to:  Michael J. Flickinger <mjflick> Originator Email:  -email is unavailable-
Operating System:  None Open/Closed:  Closed

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Wed 15 Oct 2014 11:31:10 PM UTC, comment #26:


I am closing this item, as the original request is three years old,
and similar recent support items, regarding lost emails to "gmail" accounts have all proven to be a SPAM-filter issue.

Improving the email GNU Savannah sends is on the TODO list.

- Assaf

Assaf Gordon <agn>
Site Administrator
Wed 03 Sep 2014 08:27:13 AM UTC, comment #25:

I just found that email addresses on comcast ( i.e. -email is unavailable- ) do NOT receive confirmation emails (and possibly no other emails from addresses).

I was trying for the last couple of days to register an account on savannah, I used 3 different accounts and I never received any confirmation email on any of them (it's been almost 48 hours now). The accounts work ok, they receive emails from a variety of sources.
The breakthrough came when, for verification, I attempted to create an account using a yahoo address and it worked fine, I received the confirmation email immediately.

I do not know why addresses do not work. I will attempt to contact their support, but given that it is comcast, I'm not sure what are the chances for a solution.

Fri 09 Aug 2013 08:14:15 PM UTC, comment #24:

Is this still a problem?

John Schmidt <johnschmidt4>
Fri 20 Jul 2012 09:54:52 AM UTC, comment #23:

Facing same problem with verification.

-X- <johnmethew>
Tue 28 Feb 2012 06:02:59 AM UTC, comment #22:

Same issue for me

User: ridikulus_rat
email: the.ridikulus.rat aatt <gmail> ddoott ccoomm

Fri 11 Nov 2011 08:27:17 PM UTC, comment #21:

I have the same problem with my Gmail account. I didn't receive any confirmation mail.
Username: malcook
email: malcolm.cook at

Sun 10 Jul 2011 11:38:00 PM UTC, comment #20:

gregoirep, wfmakowski, nachanon, and anyone else with hotmail failures: Michael reports that he tried sending mail from savannah to a hotmail test account, and received nothing at the hotmail end.

We have been unable to find any useful way to contact hotmail. Hence the "Need Info" status. If anyone has a clue, please let us know.

Therefore it seems there is nothing more we can do :(. hotmail accounts simply can't be used with savannah. We'll see if we can at least make this clear in the instructions.

If anything needs to be done about the pending registrations, let us know.

(I doubt everyone concerned will see this email but don't know where else to post it.)

Karl Berry <karl>
Site Administrator
Sun 10 Jul 2011 11:33:22 PM UTC, comment #19:

Right, bababum not badabum, I mistyped, sorry. The deletion doesn't actually delete it out of the db, hence I thought changing its email would have an effect. If it didn't, I don't know anything else to do. Sorry.

If there are future issues about this, please start a new ticket :).

Karl Berry <karl>
Site Administrator
Sat 09 Jul 2011 10:18:27 PM UTC, comment #18:

I see, it was not sarcasm or there were no other implications in my post, sorry if I was misunderstood.

Now I have my account with -email is unavailable- e-mail because when I try to change my e-mail address to -email is unavailable- from "My Account Conf" it still says that "An account associated with that email address has already been created."

(BTW, my temporary account name was "bababum" not "badabum", and I deleted that account already)

If you happen to be able to delete my e-mail address it would be the last thing (but as you say that you deleted it, I think it would be complicated) so, you don't need to do it, I would continue with my other e-mail :)

Thanks for your efforts very very much.

Şâkir Aşçı

Şâkir Aşçı <sakirasci>
Fri 08 Jul 2011 11:08:38 PM UTC, comment #17:

I am not "tired of your requests". I told you the exact truth: I didn't know how to do what seemed to be needed, and was in the process of asking other people about it.

Anyway, I'm glad you were able to register sakirasci now. I changed the email for badabum (which is what was using, so hopefully you can now switch the sakirasci account to have your -email is unavailable- address.

Karl Berry <karl>
Site Administrator
Fri 08 Jul 2011 10:58:00 PM UTC, comment #16:

It seems as if you've been get tired of my requests. Anyway, I solved the problem.

I was able to take an account with the name "sakirasci" but my e-mail address seems in use, so I took my username with another email of me.

What you now to do is only deleting my mail address from the registration.

Şâkir Aşçı <sakirasci>
Fri 08 Jul 2011 10:57:03 PM UTC, comment #15:

I'm sorry to report that I don't know how to activate the account from its current inactive state, and can't find any documentation about it. I'll ask around.

Karl Berry <karl>
Site Administrator
Fri 08 Jul 2011 09:14:47 AM UTC, comment #14:

For your information, I deleted my "bababum" account, now the only thing I need is to possess "sakirasci"

Thu 07 Jul 2011 11:44:17 PM UTC, comment #13:

That untyped "l" caused a lot of trouble...

And now, I can't log in "Invalid User: This account does not exist or has not been activated" because I haven't confirmed "sakirasci" by clicking the e-mail as I have never gotten. Another confirmation e-mail is needed for the "sakirasci" account.

(By the way, you can delete "bababum")

I hope I'll get my account at last. Thank you for your answers.

Thu 07 Jul 2011 11:34:15 PM UTC, comment #12:

Yes, you entered Oops.

I can't easily rename accounts, but I fixed the email for sakirasci to be Can you log in that way?

I changed nothing about badabum for now.

Karl Berry <karl>
Site Administrator
Thu 07 Jul 2011 10:24:07 AM UTC, comment #11:

Ah very very sorry. Probably I mistyped the e-mail address at my first attempt. Now I would want onother thing:

I wanted the username "sakirasci" but, as it is assigned for another e-mail address (which I mistyped) I cannot take that username. I took "bababum" username temporarily.

Would it be possible to change my username as "sakirasci" ?

Thu 07 Jul 2011 10:14:24 AM UTC, comment #10:

I've checked my Gmail spambox already, looked everywhere but no mail. I tried to sign up again and it says that the username exists.

Wed 06 Jul 2011 10:12:48 PM UTC, comment #9:

gmail? seems very surprising. please carefully double-check your spam box, and for typos in the address, etc. if gmail was swallowing our mail, i would think we would be flooded with complaints.

(michael, are you there? have you had any time to look into the hotmail problem?

Karl Berry <karl>
Site Administrator
Wed 06 Jul 2011 06:23:59 PM UTC, comment #8:

I have the same problem with my Gmail account. I didn't receive any confirmation mail.

Username: sakirasci

Sat 25 Jun 2011 02:46:55 PM UTC, comment #7:

I have a similar issue trying to register with gregoirep(at)... i checked my junk box carefully and seen nothing from Savannah. Can you reset the username too (oak)?

I have no problem receiving mails from -email is unavailable- (as far as I know)...

Sun 15 May 2011 06:06:53 AM UTC, comment #6:


I just registered on savannah about two days ago, using hotmail address, and still not recieved confirmation email (even in junk box). Username was 'nachanon'.

I've tried to re-register today, but it shows "That username already exists." "An account associated with that email address has already been created", so it's not likely that email was misspelled.

Any help would be appreciated.

-Nachanon Vetjasit

Mon 21 Mar 2011 10:45:45 PM UTC, comment #5:

Done, feel free to reregister.

I'm leaving this support ticket open to further investigate why we're blocked by hotmail.

Michael J. Flickinger <mjflick>
Site AdministratorIn charge of this item.
Mon 21 Mar 2011 07:33:21 PM UTC, comment #4:

No problem, also sent this to you in an email to you. Any chance you can reset the user id, wfmakowski? I get an error message, "That username already exist", when I attempt to use it. If this is a hassle, I can wait for it to clear.

Mon 21 Mar 2011 04:28:07 PM UTC, comment #3:

I'm sorry, but I think you'll have to use another email provider (for now).

Michael J. Flickinger <mjflick>
Site AdministratorIn charge of this item.
Mon 21 Mar 2011 03:26:20 PM UTC, comment #2:

Thank you for your reply. Yes, I have been using hotmail since 1997 and have never had a problem with finding messages. Did anything bounce back to Savannah that would suggest the source of the problem? I will enter another email address, but it would be nice to get to the bottom of it for anyone that enters a hotmail address in the future.

Sun 20 Mar 2011 11:54:08 PM UTC, comment #1:


Are you using hotmail, by chance?

Other users have also reported problems with Hotmail.

I'd suggest looking in a "spam" or "junk" folder to try to find the message. If it's not there, I'd recommend switching to another email provider.



Michael J. Flickinger <mjflick>
Site AdministratorIn charge of this item.
Sun 20 Mar 2011 08:54:06 PM UTC, original submission:

I registered as a new user a day or two ago but did not receive a confirmation email. The user name would have been wfmakowski. It could be that I fat fingered the email address, but then again maybe not. Thanks for the help.



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Carbon-Copy List
  • -email is unavailable- added by agn (Posted a comment)
  • -email is unavailable- added by johnmethew (Posted a comment)
  • -email is unavailable- added by sakirasci (Posted a comment)
  • -email is unavailable- added by karl (Posted a comment)
  • -email is unavailable- added by mjflick (Posted a comment)

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    Follow 4 latest changes.

    Date Changed by Updated Field Previous Value => Replaced by
    2014-10-15 agn Open/ClosedOpen => Closed
    2011-07-10 karl StatusIn Progress => Need Info
    2011-03-20 mjflick StatusNone => In Progress
        Assigned toNone => mjflick

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