mainSavannah Administration - Support: sr #109640, Cannot register account and...

 
 

sr #109640: Cannot register account and recovery process is completely broken.

Submitter:  None
Submitted:  Thu 31 Jan 2019 05:40:14 AM UTC
   
 
Category:  Lost account Priority:  5 - Normal
Severity:  3 - Normal Status:  Done
Privacy:  Public Assigned to:  ineiev
Originator Email:  -email is unavailable- Operating System:  None
Open/Closed:  Closed
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Thu 31 Jan 2019 01:17:47 PM UTC, comment #4: 

I modified savane so it directs to the admins when recovering passwords from pending accounts; I also added a note saying that users should contact the admins when they don't get registration emails within a reasonable time.

Let us see if that helps.

Ineiev <ineiev>
Site Administrator
Thu 31 Jan 2019 05:47:50 AM UTC, comment #3: 

It worked, thanks.

(Might want to look into streamlining this process so it doesn't require administrative action, though.)

Eli Schwartz <eschwartz>
Thu 31 Jan 2019 05:42:03 AM UTC, comment #2: 

I've activated your account; please try to recover your password.

Ineiev <ineiev>
Site Administrator
Thu 31 Jan 2019 05:40:14 AM UTC, comment #1: 

This item has been reassigned from the project Savannah Administration task tracker to your tracker.

The original report is still available at task #15165

Following are the information included in the original report:

[field #0]                  Item ID: 15165

[field #1]                 Group ID: 5802

[field #2]              Open/Closed: Closed

[field #3]                 Severity: 3 - Normal

[field #4]                  Privacy: Public

[field #7]                         : Unknown task Field Display Type

[field #8]                         : Unknown task Field Display Type

[field #9]                 Category: Misdirected Items

[field #10]             Submitted by: None

[field #11]              Assigned to: ineiev

[field #12]             Submitted on: Thu 31 Jan 2019 12:44:22 AM UTC

[field #13]                  Summary: Cannot register account and recovery process is completely broken.

[field #14]      Original Submission: Some time ago I attempted to create an account with the username "eschwartz" and corresponding email address @archlinux.org -- but I did not receive the registration email on time, and never completed the registration. I've since found the registration email (having eventually arrived in my inbox), but the registration process requires my password in order to continue, which I never saved as I could not find a way to complete the registration...

I cannot try to recreate the account, since despite the assertion "Note that accounts that are not activated within the three days next to their registration are automatically deleted." any attempt to re-register the account tells me that the username and email address are currently in use (this is at a minimum 60 days later).

I cannot try to use the password recovery dialog, because that tells me that the username "does not exist or has not been activated".

I cannot try to activate the account, since I don't have the password to do so, and I cannot be sure that if I did, it would work, since the address for that -- https://savannah.gnu.org/account/verify.php?confirm_hash=${some_unique_hash} -- provides the account verification form no matter what correct hash or incorrect junk I insert as a hash value, so this may or may not still be valid in the backend at all.

This is essentially the same problem as https://savannah.nongnu.org/support/index.php?109630

Would it be possible to activate the account so that I can perform password recovery?

[field #16]               Item Group: None

[field #17]                   Status: Cancelled

[field #18]        Component Version: None

[field #19]         Operating System: None

[field #20]          Reproducibility: None

[field #21]               Size (loc): None

[field #22]            Fixed Release: None

[field #23]          Planned Release: None

[field #24]                   Effort: 0.00

[field #28]                 Priority: 5 - Normal

[field #29]          Should Start On: Wed 30 Jan 2019 12:00:00 AM UTC

[field #30]    Should be Finished on: Wed 30 Jan 2019 12:00:00 AM UTC

[field #31]         Percent Complete: 0%

[field #33]                  Release: None

[field #58]     Custom Select Box #1: None

[field #59]     Custom Select Box #2: None

[field #60]     Custom Select Box #3: None

[field #61]     Custom Select Box #4: None

[field #62]     Custom Select Box #5: None

[field #63]     Custom Select Box #6: None

[field #64]     Custom Select Box #7: None

[field #65]     Custom Select Box #8: None

[field #66]     Custom Select Box #9: None

[field #67]    Custom Select Box #10: None


Ineiev <ineiev>
Site Administrator
Thu 31 Jan 2019 05:40:14 AM UTC, original submission:  

Some time ago I attempted to create an account with the username "eschwartz" and corresponding email address @archlinux.org -- but I did not receive the registration email on time, and never completed the registration. I've since found the registration email (having eventually arrived in my inbox), but the registration process requires my password in order to continue, which I never saved as I could not find a way to complete the registration...

I cannot try to recreate the account, since despite the assertion "Note that accounts that are not activated within the three days next to their registration are automatically deleted." any attempt to re-register the account tells me that the username and email address are currently in use (this is at a minimum 60 days later).

I cannot try to use the password recovery dialog, because that tells me that the username "does not exist or has not been activated".

I cannot try to activate the account, since I don't have the password to do so, and I cannot be sure that if I did, it would work, since the address for that -- https://savannah.gnu.org/account/verify.php?confirm_hash=${some_unique_hash} -- provides the account verification form no matter what correct hash or incorrect junk I insert as a hash value, so this may or may not still be valid in the backend at all.

This is essentially the same problem as https://savannah.nongnu.org/support/index.php?109630

Would it be possible to activate the account so that I can perform password recovery?

Anonymous

 

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Carbon-Copy List
  • -email is unavailable- added by eschwartz (Posted a comment)
  • -email is unavailable- added by ineiev (Updated the item)
  • -email is unavailable- added by ineiev
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    Follow 6 latest changes.

    Date Changed by Updated Field Previous Value => Replaced by
    2019-01-31 ineiev CategoryNone Lost account
        StatusIn Progress Done
        Open/ClosedOpen Closed
    2019-01-31 ineiev StatusNone In Progress
        Assigned toNone ineiev
    2019-01-31 ineiev Reassign itemSavannah Administration, task #15165 Savannah Administration, sr #109640

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