helpSavannah Administration - Support: sr #110309, don't get email after posting...


sr #110309: don't get email after posting comment to a bug

Submitted by:  Olaf Till <i7tiol>
Submitted on:  Mon 07 Sep 2020 07:20:36 PM UTC  
Category:  Savannah trackers - bugs, tasks, etc. Priority:  5 - Normal
Severity:  3 - Normal Status:  None
Assigned to:  Bob Proulx <rwp> Operating System:  None
Open/Closed:  Closed

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Mon 14 Sep 2020 09:56:42 PM UTC, comment #3: 

That having been done on Sunday morning today on Monday I see no messages being retried for the server now.  (Other mail, yes, but not for Olaf's and other's mail.)

Looking at mail logs I see that mail is being delivered to successfully now.  Therefore I believe this problem has been resolved.

Thank you for reporting this issue and for your help in getting it resolved!

Bob Proulx <rwp>
Site AdministratorIn charge of this item.
Sun 13 Sep 2020 09:25:26 AM UTC, comment #2: 

The discussion was off-list to circumvent the email problem.
Under the direction of Bob, communication with my email provider came to this result:

am Sat, 12 Sep 2020 21:17:02 +0200 schrieben Sie (Olaf Till
<>) uns:

> certain emails from a programming forum don't reach me for some time
> now. According to Bob, the emails are permanently rejected by a
> T-Online server, with the error messages cited below.

> 554 IP= - A problem occurred. (Ask your postmaster for help
> or to contact to clarify.) (BL))

Thank you very much for your message.

We will reset the reputation of this IP address at our system. Even if
this measure usually becomes operative in one or two hours, please
notice that it could possibly take up to 24 hours.

Kind regards,
Gustav Brenner

My post of today to our projects bug tracker arrived at me as email, so the problem seems to be solved.

Thank you very much!

Olaf Till <i7tiol>
Thu 10 Sep 2020 09:38:56 PM UTC, comment #1: 

Your email server is refusing to accept mail from the bug tracker.  There are many messages in the mail queue retrying for transfer.

The problem is on the receiving end of things. I'll hold off posting your address in the clear here. Since you are their customer it would probably go better if you contacted them and asked them for support rather than me doing so.  However we are happy to help with the details.

Since you are not getting ticket notifications I will send an email directly from me to you with this update.

Bob Proulx <rwp>
Site AdministratorIn charge of this item.
Mon 07 Sep 2020 07:20:36 PM UTC, original submission:  


since some time I don't seem to get an email notification for some posts on our projects bug tracker, e.g. if I'm logged in and post myself...

Example: My post (and my closing of the report) of 2020-09-07 on

I do get emails on posts of bugs on the same tracker which are not related to me.

Olaf Till <i7tiol>


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Carbon-Copy List
  • -email is unavailable- added by rwp (Posted a comment)
  • -email is unavailable- added by i7tiol (Submitted the item)

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    Follow 2 latest changes.

    Date Changed by Updated Field Previous Value => Replaced by
    2020-09-19 rwp Open/ClosedOpen => Closed
    2020-09-10 rwp Assigned toNone => rwp

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