mainSavannah Administration - Support: sr #110965, Not receving the confirmation email

 
 

sr #110965: Not receving the confirmation email

Submitter:  None
Submitted:  Sat 02 Dec 2023 01:34:16 PM UTC
   
 
Category:  Lost account Priority:  5 - Normal
Severity:  3 - Normal Status:  Done
Privacy:  Public Assigned to:  ineiev
Originator Email:  -email is unavailable- Operating System:  None
Open/Closed:  Closed
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Sun 03 Dec 2023 07:45:51 PM UTC, comment #4: 

commentaire #3 :

> I can give the queue ids of those messages if you wish to track them down on the other end.


I'm not the one who administers the mail server in question, it's a mailbox hosted at Infomaniak. As you noted I've been receiving email since then so the problem must have been fixed on their end.

Thanks :).

Pablo Rackham <pablorackham>
Sun 03 Dec 2023 07:16:20 PM UTC, comment #3: 

I know your account has been confirmed.  All good.  But I wanted to provide information about the email issues.

I looked into the mail logs and initially the first two emails were rejected due to a misconfiguration of SMTPUTF8 on the receiving end.  I am sure it was a misconfiguration there because 2 hours later it was changed and all subsequent messages, eight in total so far, were successfully transferred.  I can give the queue ids of those messages if you wish to track them down on the other end.  They were definitely transferred from here to there.

I always see that mail is being transferred and therefore can only suggest looking in spam folders and other such places when mail has been delivered but has not been seen in the mailbox.

Bob Proulx <rwp>
Site Administrator
Sat 02 Dec 2023 04:27:40 PM UTC, comment #2: 

It worked, thanks!

Pablo Rackham <pablorackham>
Sat 02 Dec 2023 04:25:55 PM UTC, comment #1: 

I've activated your account manually, please try to login.  I'm quite sure that emails are sent from Savannah because it has automatically removed a spam account created and activated just today.

Ineiev <ineiev>
Site Administrator
Sat 02 Dec 2023 01:34:16 PM UTC, original submission:  

Hi, I'm trying to create an account on Savannah to report a bug in a project. I don't receive the confirmation email. Even if I ask for it to be sent again when trying to login.

Account name is "pablorackham".
Email is "r at uzy dot me".

Would it be possible to make sure the confirmation link is sent to my email address?

Anonymous

 

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Carbon-Copy List
  • -email is unavailable- added by rwp (Posted a comment)
  • -email is unavailable- added by pablorackham (Posted a comment)
  • -email is unavailable- added by ineiev (Updated the item)
  • -email is unavailable- added by ineiev
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    Follow 6 latest changes.

    Date Changed by Updated Field Previous Value => Replaced by
    2023-12-02 ineiev StatusReady For Test Done
        Open/ClosedOpen Closed
    2023-12-02 ineiev CategorySavannah mail server Lost account
        StatusNone Ready For Test
        Assigned toNone ineiev
        Carbon-Copy- Added pablorackham

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