mainSavannah Administration - Support: sr #111127, no data for email-based comments...

 
 

sr #111127: no data for email-based comments in original submissions

Submitter:  G. Branden Robinson <gbranden>
Submitted:  Sat 28 Sep 2024 05:20:35 PM UTC
   
 
Category:  Savannah trackers - bugs, tasks, etc. Priority:  5 - Normal
Severity:  3 - Normal Status:  Works For Me
Privacy:  Public Assigned to:  ineiev
Operating System:  None Open/Closed:  Closed
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Mon 07 Oct 2024 10:10:12 AM UTC, comment #4: 

Thanks, Ineiev!  I've added myself to the CC list.

 G. Branden Robinson <gbranden>
Sun 29 Sep 2024 08:37:36 AM UTC, comment #3: 

The Web UI adds the data to the emails it sends to individual Savannah users (in particular, the data contain ID of each user); when it sends to an address rather than to a user, no user ID is defined.

When a user submits a new item on a tracker, Savannah sends a notification to the submitter and to the CC list it takes from group's preferences (in case of GNU roff, https://savannah.gnu.org/project/admin/editgroupnotifications.php?group=groff).  Currently, that list is bug-groff@ for bugs and empty for other trackers.  In order to get emails with personalized data on new submissions, you can add gbranden to the list (separated with a comma).

 Ineiev <ineiev>
Site Administrator
Sat 28 Sep 2024 06:13:43 PM UTC, comment #2: 

Indeed, I missed this case.

Another thing to do is accepting encrypted emails.

 Ineiev <ineiev>
Site Administrator
Sat 28 Sep 2024 05:26:10 PM UTC, comment #1: 

Oh, interesting.

I get the 'savane' boilerplate for replies to tickets, but not the initial ticket submission itself.

Contrast:

    _______________________________________________________

Reply to this item at:

  <https://savannah.gnu.org/bugs/?66269>

_______________________________________________
Message sent via Savannah
https://savannah.gnu.org/



    _______________________________________________________

To reply to this notification, you have two options:
* In the Web UI at <https://savannah.gnu.org/bugs/?66269>.
* By email, ONLY IF you sign your email with a GPG key registered
  in your Savannah account AND you include the following line
  in the reply:

  {savane: user = 108747; tracker = bugs; item = 66269}

_______________________________________________
Message sent via Savannah
https://savannah.gnu.org/


It would be really nice to have the latter boilerplate for initial ticket submissions too.  It would make it easier to respond quickly, which can be a bug plus when interacting with an external user reporting a problem (in contrast, many of groff's tickets are filed by its own developers).  A perception of good "customer service" is a pleasant property.

 G. Branden Robinson <gbranden>
Sat 28 Sep 2024 05:20:35 PM UTC, original submission:  

When I get emails from Savannah they no longer include the boilerplate they used to, explaining how to reply via email and having the line you have to retain with


{ savane: something: 12345; something-else: 67890 }


or similar in it.

Is this deliberate?  Had this feature been withdrawn?

I liked it.  I found it valuable.

If this was a deliberate change, could feature changes to the production Savannah site be announced to (at least) the "savannah-hackers-public" mailing list in the future?

 G. Branden Robinson <gbranden>

 

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Carbon-Copy List
  • -email is unavailable- added by ineiev (Posted a comment)
  • -email is unavailable- added by gbranden (Submitted the item)

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    Follow 6 latest changes.

    Date Changed by Updated Field Previous Value => Replaced by
    2024-10-06 ineiev StatusIn Progress Works For Me
        Open/ClosedOpen Closed
    2024-09-29 ineiev StatusConfirmed In Progress
    2024-09-28 ineiev StatusNone Confirmed
        Assigned toNone ineiev
        Summaryemail-based ticket reply feature withdrawn? no data for email-based comments in original submissions

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