People at Savannah: Andrew Phillips Resume & Skills

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Resume

Andrew Michael Phillips
4013 Laurel Drive Abilene, TX 79603
(325) 232-8240 (325) 660-3056
-email is unavailable-

Education:

Bachelor of Business Administration, 2003
Hardin-Simmons University, Abilene, Texas, 1998-2003

Perl/CGI, HTML, JavaScript, and C using Linux, C++ and Visual Basic using MS Visual Studio, IA32 Assembler, COBOL
Systems Analysis and Design, Network Archectiture and Administration, Networking, Linux

Experience:

Installation Specialist
Perot Systems
May 8-10, 2007

Performed installation and verification of inventory management software
Performed data entry and verification of inventoried systems
Performed hardware diagnosis of non-booting systems

Junior Programmer
Milsoft Utility Solutions
June 1, 2006- May 4, 2007

Maintained software written in C++ using Borland C++ Builder 6 and Borland Developer Studio
Modified and delivered software to perform database conversions

Internet Support Technician
Velocity West, LLC/Call Resource, LLC
November 15, 2005- May 20, 2006

Provided telephone and email support to dialup, DSL, Cable Broadband, and Voice over IP subscribers
Supported users of Windows 95, 98, ME, 2000, XP, and MacOS 8.6-9.2 and OS X 10.1-10.4
Provided troubleshooting guidance and instruction to customers and fellow technicians
Served as a Level 2 technician during day and weekend shifts and the senior technician during evening shifts

Field Service Representative
Qualxserv, LLC February 2, 2005-November 14, 2005

Provided next business day hardware and on-site support to Dell and IBM customers
Performed operating system re-installations from disk image or CD as needed
Provided technical guidance and information to end users and phone support technicians
Used diagnostic tools to assess failures and potential problems
Participated in a migration and support project for a high-profile client

Installation Specialist
TAC Worldwide August 18, September 28, November 11,13, 14 2005

Participated in a systems software migration of Blackberry handhelds
Deployed Hewlett-Packard LaserJet printers and accessories and HP LCD monitors
Participated in a multi-station deployment of new hardware at two TXDoT RTS offices

Migration Specialist
Buchanan Associates July 23-August 24 2004

Participated in the migration of TXDoT's RTS System from OS/2 to Windows XP Professional
Provided on-site network troubleshooting, software and hardware installation
Performed ad hoc troubleshooting and disk management using OS/2 command line utilities
Performed network troubleshooting using Windows XP Professional command line utilities

Student Technician
Hardin-Simmons University January 2003-December 2003

Provided help desk and desk side support to 2800+ faculty, staff, and students
Assessed hardware failures, obtained replacement parts, and replaced failed components
Coordinated with customers and staff to control and combat computer virus outbreaks
Supported users of Windows 95, 98, NT 4.0 Workstation, 2000 and XP Professional, and MacOS X

Certifications:

Microsoft Certified Professional
CompTIA A+
Dell Certified Systems Expert

Skills

Skill	Level	Experience
The Gimp	Base Knowledge	< 6 Months
GNU/Linux	Base Knowledge	6 Mo - 2 yr
JavaScript	Base Knowledge	< 6 Months
Perl	Base Knowledge	< 6 Months
C++	Good Knowledge	6 Mo - 2 yr
HTML	Good Knowledge	6 Mo - 2 yr