helpSavannah Administration - Support: sr #109077, Can't access account or create a...


sr #109077: Can't access account or create a new one

Submitted by:  None
Submitted on:  Thu 23 Jun 2016 12:59:35 AM UTC  
Category:  Savannah website Priority:  5 - Normal
Severity:  3 - Normal Status:  Done
Assigned to:  Assaf Gordon <agn> Originator Email:  -email is unavailable-
Operating System:  None Open/Closed:  Closed

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Thu 23 Jun 2016 01:58:23 AM UTC, comment #3: 

I got the new password reset e-mail and, as you can see,
I've changed my password and I'm logged in.  (And I've
saved the password in a way that I'm unlikely to lose.)


Keith Thompson <kst>
Thu 23 Jun 2016 01:27:37 AM UTC, comment #2: 

Hello Keith,

Just in case I triggered another 'password reset' email to you, and it appears in the outgoing mail-server log, hopefully it reaches your inbox.

 - assaf

Assaf Gordon <agn>
Site AdministratorIn charge of this item.
Thu 23 Jun 2016 01:18:18 AM UTC, comment #1: 

Hello Keith,

The savannah user 'kst' ( ) is indeed associated with your email.

I've just tried sending a "reset password" to my own gmail account, and that message was successfully delivered.

May I ask you to check again, specifically searching in gmail from emails from address -email is unavailable- ? This "from" field sometimes confuses gmail, but searching for it specifically usually yields good results.

If that doesn't work, let us know and we'll investigate further.

 - assaf

Assaf Gordon <agn>
Site AdministratorIn charge of this item.
Thu 23 Jun 2016 12:59:35 AM UTC, original submission:  

I created a account on 2013-07-21.
I have the account registration e-mail, but it doesn't
indicate my user name, and I don't seem to have recorded it.

I would have tried to register "kst" as my user name if it
were available. If not, I'm not sure what I would have used.

If I can find out what my user name is, I can try to do a
password reset.  I've already tried a password reset for
username "kst", but I didn't receive an e-mail (yes, I
checked my spam folder).

  -- Keith Thompson <>



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Carbon-Copy List
  • -email is unavailable- added by ineiev (Updated the item)

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    Follow 7 latest changes.

    Date Changed by Updated Field Previous Value => Replaced by
    2019-06-10 ineiev StatusNone => Done
        Open/ClosedOpen => Closed
    2019-06-10 ineiev Carbon-CopyRemoved 94790 => -
    2019-06-10 ineiev Carbon-CopyRemoved kst => -
    2019-06-10 ineiev Carbon-CopyRemoved 91974 => -
    2016-06-23 agn Carbon-Copy- => Added kst
    2016-06-23 agn Assigned toNone => agn

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