helpSavannah Administration - Support: sr #109974, redirecting after creating a...


sr #109974: redirecting after creating a support ticket is broken

Submitted by:  Alexandros Theodotou <alextee>
Submitted on:  Sat 07 Sep 2019 10:02:20 AM UTC  
Category:  Savannah trackers - bugs, tasks, etc. Priority:  5 - Normal
Severity:  3 - Normal Status:  None
Assigned to:  None Operating System:  None
Open/Closed:  Open

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Sat 14 Sep 2019 12:12:09 PM UTC, comment #2: 

i see, i am using a VPN so it could be my VPN was acting weird at the time. it works fine now.

Alexandros Theodotou <alextee>
Tue 10 Sep 2019 08:06:59 PM UTC, comment #1: 

Thank you for making this report.  However I cannot reproduce it.

The https certificates for are renewed automatically with the EFF Let's Encrypt Certificate Authority signed certificates.  The certificate was last updated on July 16, 2019 and expires on October 14, 2019.  I do not see any reason it would not be considered valid.

Previously similar reports have been caused by invasive proxies that intercept the certificate in a MITM type of interception and the certificate fails correctly to inform that the connection the site is not secure and cannot be trusted.  Another possibility is that the EFF Let's Encrpty CA has been removed from, or is not installed, in the web browser.  Is it possible that either of these things are possibilities?

Please test again and if you are able to reproduce the problem then consider the active MITM possibility.  Try the test from a different location to avoid such a proxy.  Try the test from a different web browser to verify that the Certificate Authority is installed and available.

Bob Proulx <rwp>
Site Administrator
Sat 07 Sep 2019 10:02:20 AM UTC, original submission:  

after creating a support ticket in my project,
it takes me to:

and i get the following message on my browser (abrowser 64.0 (64-bit))

Secure Connection Failed

An error occurred during a connection to

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.

Alexandros Theodotou <alextee>


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