mainSavannah Administration - Support: sr #110578, Didn't receive verification email

 
 

sr #110578: Didn't receive verification email

Submitter:  None
Submitted:  Fri 10 Dec 2021 08:35:37 PM UTC
   
 
Category:  None Priority:  5 - Normal
Severity:  3 - Normal Status:  Done
Privacy:  Public Assigned to:  rwp
Originator Email:  -email is unavailable- Operating System:  None
Open/Closed:  Closed
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Sat 11 Dec 2021 06:07:07 PM UTC, comment #2: 

Hello qhong.  Your ticket here is using a different address than the one that I deduce you tried to use to create your account.  The other address, which I avoid saying because people often don't like having their email on web pages and then ask that they be removed, so I am avoiding mentioning it, ended with a ".comQH" which is not a valid top level domain.  That was almost certainly an error entering the email address.  That is why you could not receive a reply.  Normally this would time out after three days and you would be allowed to register the account again with a valid email address.

I repaired that address by removing the extra QH letters.  I activated the account manually.  Your account is now active.  For all accounts we strongly recommend uploading a GPG key and an SSH key as those will allow for easy account recovery should the registered email become unavailable.

Also note that as an anti-spam measure, spammers register literally thousands of accounts, we now expire idle accounts.  Idle accounts are those as described here.

https://savannah.gnu.org/maintenance/IdleAccounts/

Hello GregD / jgd.  I see no account jgd.  If you wished you could register that account name.

Regarding your recent account registration as GregD: Google's Gmail accepted the mail.  Here are the logs.  With your email redacted.  Google accepted the message.  Not our problem!  The problem is at your email service provider Gmail that accepted the message but did not deliver it to your inbox.

    Dec 10 18:39:45 frontend1 postfix/smtp[8857]: 8B60620B2C: to=<[[redacted]]>, relay=gmail-smtp-in.l.google.com[142.251.4.27]:25, delay=1.7, delays=0.04/0.01/1.3/0.35, dsn=2.0.0, status=sent (250 2.0.0 OK 1639179585 b4si5931535vsf.732 - gsmtp)

Since you are the user experiencing the problem please make a report to Google that email accepted by Google to you was lost internal their system.  Please un-redact your email address from the above when you do it.

Regardless I have also activated your account.  Your account is now active.  Let me again strongly recommend uploading a GPG key and an SSH key as those will allow for easy account recovery should the registered email become unavailable.  Also the same note about using the account for something to make it not idle.

Bob Proulx <rwp>
Site Administrator
Sat 11 Dec 2021 12:00:27 AM UTC, comment #1: 

Same situation here.  Tried to register account GregD (my ancient jgd account seems to have been removed?) no verification email sent.  Is the system out of order?

Anonymous
Fri 10 Dec 2021 08:35:37 PM UTC, original submission:  

I'm registering as `qhong`. I probably entered a bad email address and I didn't get the verification email. Can you maybe delete the account so I can register again?

Anonymous

 

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Carbon-Copy List
  • -email is unavailable- added by rwp (Posted a comment)
  • -email is unavailable- added by rwp
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    Follow 4 latest changes.

    Date Changed by Updated Field Previous Value => Replaced by
    2021-12-11 rwp StatusNone Done
        Assigned toNone rwp
        Open/ClosedOpen Closed
        Carbon-Copy- Added gregd

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