helpSavannah Administration - Support: sr #110667, Recovery email address changed,...


sr #110667: Recovery email address changed, unable to receive password reset

Submitter:  None
Submitted:  Wed 25 May 2022 08:19:45 PM UTC
Category:  Lost account Priority:  5 - Normal
Severity:  3 - Normal Status:  Done
Assigned to:  rwp Originator Email:  -email is unavailable-
Operating System:  None Open/Closed:  Closed
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Fri 27 May 2022 06:21:16 AM UTC, comment #2: 

We used the ssh keys to verify the identity.  I have updated the email address.  All should be good to go now!

Oh!  Before I forget.  Please update your ssh keys and also make sure your GPG key on file is current too.  That would ensure a way to verify identity in the future.

Here are docs to help with updating SSH keys.

Bob Proulx <rwp>
Site Administrator
Wed 25 May 2022 09:57:49 PM UTC, comment #1: 

I looked and email is being accepted by for your account.  Are you sure it is not being delivered?  It is being accepted for delivery.  Perhaps check your Spam folder for the messages?

You also have a GPG key on file.  If you send a GPG signed message with that key to -email is unavailable- that would verify your identity.

You also have two ssh keys on file.  However they are old and prior to the SHA1 deprecation.  But if you can still use them for access to your project then that would also verify your identity.

Additionally I have sent some direct email in order to debug and diagnose the deliverability of the email path.

Bob Proulx <rwp>
Site Administrator
Wed 25 May 2022 08:19:45 PM UTC, original submission:  


I administer the project epix.

Some years back my recovery address (, hosted on a machine called radius) was changed by my employer to; the mathcs/radius address no longer works.

I've apparently forgotten my password, and cannot receive a password recovery email.

If there is any way I can establish my identity and have my recovery email updated I'd be grateful.

Thanks, Andy



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  • -email is unavailable- added by rwp (Posted a comment)

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    Follow 3 latest changes.

    Date Changed by Updated Field Previous Value => Replaced by
    2022-05-27 rwp StatusNone Done
        Assigned toNone rwp
        Open/ClosedOpen Closed

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