helpSavannah Administration - Support: sr #110692, Account verification link won't be...


sr #110692: Account verification link won't be sent

Submitter:  None
Submitted:  Sun 14 Aug 2022 08:58:17 AM UTC
Category:  Savannah website Priority:  5 - Normal
Severity:  3 - Normal Status:  Done
Assigned to:  rwp Originator Email:  -email is unavailable-
Operating System:  Microsoft Windows Open/Closed:  Closed
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Wed 17 Aug 2022 08:44:21 PM UTC, comment #4: 

Thank you for the report.  This was due to a misconfiguration which took me way too long to figure out.  Fixed now.

Found the systemd config included NoNewPrivileges=yes which completely breaks things. It prevents all suid in child processes such as /usr/sbin/sendmail and anything else too.  Completely breaking it.

I removed that restriction and all is working again.  Upgraded all to the latest security releases.  All seems okay now.

The file with this configuration was set up May 27 therefore presumably apache had not been restarted since then.

On the 12th I took the later Trisquel point release which included apache and the restart on the 12th got that config setup from May 27th for the first time. This added to the confusion since from my perspective only the security patch release had happened recently and the change from May 27th was over the horizon old. But it was just a long "hang-fire". Fixed now.

Tragically this ticket did could not send email either and could not notify the team and I only learned of it after debugging the problem to conclusion.

In any case I believe things are working again now. Closing this ticket.

Bob Proulx <rwp>
Site Administrator
Tue 16 Aug 2022 10:16:24 AM UTC, comment #3: 

Email that savannah autogenerates seems to currently be inoperative in general.  Comments on sr's here are emailed to a list which is archived on the web, but visiting shows that the last such email went out on August 12; in particular, none of the three comments in this sr are logged there.

Dave <barx>
Tue 16 Aug 2022 03:19:13 AM UTC, comment #2: 

The title should be about the confirmation email, like

    "New-user confirmation email isn't being sent"

because the confirmation email of the new user is not being sent either:

1. after creating the new user at:


2. after requesting to resend the confirmation email for a pending new user:<your_pending_new_user_here>

Tue 16 Aug 2022 02:58:16 AM UTC, comment #1: 

Yes, registration doesn't send the verification email, nor<your_login_name_here>

sends the email either.

Sun 14 Aug 2022 08:58:17 AM UTC, original submission:  

I've been waiting for my account verification link for some hours now, and even by selecting "Send link again" via login page, it won't do anything but waiting for something to happen and doing the "loading page thing".



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  • -email is unavailable- added by rwp (Posted a comment)
  • -email is unavailable- added by barx (Posted a comment)

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    Follow 3 latest changes.

    Date Changed by Updated Field Previous Value => Replaced by
    2022-08-17 rwp StatusNone Done
        Assigned toNone rwp
        Open/ClosedOpen Closed

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