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sr #110972: mail@lix.polytechnique.fr and mail@cnrs.fr not working

Submitter:  None
Submitted:  Wed 06 Dec 2023 03:01:22 PM UTC
   
 
Category:  Savannah mail server Priority:  5 - Normal
Severity:  4 - Important Status:  Done
Privacy:  Public Assigned to:  ineiev
Originator Email:  -email is unavailable- Operating System:  None
Open/Closed:  Closed
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Sat 06 Jan 2024 12:52:48 PM UTC, comment #6: 

Fixed, see sr #110998.

Ineiev <ineiev>
Site Administrator
Thu 07 Dec 2023 10:03:41 AM UTC, comment #5: 

=> Please let us know if the username you were trying to register contained UTF-8 characters or not so that we would know if this was the cause of the problem or not.

I tried to create lizabelos with a CNRS (didn't worked) and a GMail account (worked). I tried to create lizab with a lix account (didn't worked). Another person of my lab tried the same.

Anonymous
Thu 07 Dec 2023 07:21:56 AM UTC, comment #4: 

comment #3:

> I don't see any pending accounts for either of those email addresses.


They were automatically cleared after Dec 4.

> I don't know if UTF-8 user names are supported or not.


Account names are ASCII; user names may be UTF-8, e.g. savannah.gnu.org/users/hagb

In fact, user names don't show up in the registration messages, but the messages are localized, including their subjects, depending on browser settings.

But why can't Savannah send Unicode messages in the first place?

Ineiev <ineiev>
Site Administrator
Thu 07 Dec 2023 12:06:36 AM UTC, comment #3: 

I don't see any pending accounts for either of those email addresses.
What account name were you attempting to register?

The root cause of that error is use of UTF-8 characters in any of the
email headers then requires an SMTP UTF-8 transfer protocol.  Which
indicates to me that a header in the email included a UTF-8
character.  I can only guess that this must have been due to a UTF-8
character in the username.

I don't know if UTF-8 user names are supported or not.  Given the
information so far I would guess not.  But perhaps that would be a
feature enhancement. Please let us know if the username you were trying to register contained UTF-8 characters or not so that we would know if this was the cause of the problem or not.

Bob Proulx <rwp>
Site Administrator
Wed 06 Dec 2023 03:53:59 PM UTC, comment #2: 

In our logs, I can see a few lines like


Dec  1 ... frontend1 ... to=<...@cnrs.fr> ... status=bounced (SMTPUTF8 is required, but was not offered by host smtp01.mhg.thalesgroup.com[185.116.133.240])
Dec  1 ... frontend1 ... to=<...@lix.polytechnique.fr> ... status=bounced (SMTPUTF8 is required, but was not offered by host mx-b.polytechnique.fr[129.104.30.15])


Ineiev <ineiev>
Site Administrator
Wed 06 Dec 2023 03:02:40 PM UTC, comment #1: 

Hidden courriel domains are cnrs . fr and lix . polytechnique . fr

Anonymous
Wed 06 Dec 2023 03:01:22 PM UTC, original submission:  

Hello,

-email is unavailable- and -email is unavailable- are unable to receive confirmation mail.

Liza

Anonymous

 

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  • -email is unavailable- added by rwp (Posted a comment)
  • -email is unavailable- added by rwp
  • -email is unavailable- added by rwp
  • -email is unavailable- added by ineiev (Posted a comment)
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    Follow 7 latest changes.

    Date Changed by Updated Field Previous Value => Replaced by
    2024-01-06 ineiev StatusNeed Info Done
        Assigned toNone ineiev
        Open/ClosedOpen Closed
    2023-12-07 rwp Carbon-Copy- Added -email is unavailable-
        Carbon-Copy- Added -email is unavailable-
    2023-12-06 ineiev StatusNone Need Info
        Operating SystemMac OS None

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