mainSavannah Administration - Support: sr #108644, comcast.net email addresses do not...

 
 

sr #108644: comcast.net email addresses do not receive acount confirmation emails

Submitter:  None
Submitted:  Wed 03 Sep 2014 09:44:24 AM UTC
   
 
Category:  Savannah website Priority:  5 - Normal
Severity:  3 - Normal Status:  None
Privacy:  Public Assigned to:  None
Originator Email:  -email is unavailable- Operating System:  GNU/Linux
Open/Closed:  Closed
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Sat 18 Feb 2017 03:31:22 AM UTC, comment #2: 

(triaging old savannah tickets)

Hello,

Regarding this:

> [...] sounds like comcast is filtering our mail as spam.


Savannah's emails marked as spam is a recurring problem.

I'm adding this item to savannah's "todo/wishlist" page (#30):
  https://savannah.gnu.org/maintenance/SavannahHackingIdeas/

However at the moment there is not much we can do about it.
It will require some more work in the future.

With no further comments on this ticket, I assume registration
succeeded with Karl's help.

closing this ticket for now.
-assaf

Assaf Gordon <agn>
Site Administrator
Wed 03 Sep 2014 08:37:11 PM UTC, comment #1: 

hi - thanks for the report.  sounds like comcast is filtering our mail as spam.  if you have some way to access their spam quarantine for your account, maybe you can get it that way.

as for non-savannah gnu mail -- I will send you a test mail (from karl@gnu.org) right after posting this.

best,
karl



Karl Berry <karl>
Site Administrator
Wed 03 Sep 2014 09:44:24 AM UTC, original submission:  

I just found that email addresses on comcast ( e.g. blah AT comcast.net ) do NOT receive confirmation emails.

I was trying for the last couple of days to register an account on savannah.gnu.org, I used 3 different comcast.net accounts and I never received any confirmation email on any of them (it's been almost 48 hours now). The accounts work ok, they receive emails from a variety of other sources.
The breakthrough came when, for verification, I attempted to create an account using a yahoo address and it worked fine, I received the confirmation email immediately.

I do not know why comcast.net addresses do not work. I will attempt to contact their support, but given that it is comcast, I'm not sure what are the chances for a solution. I will post here whatever I could find. Meanwhile, please see if you can shed any light on this issue from your side.
Possibly no other emails from gnu.org addresses can be received on comcast, which means that replying to me on the 'originator email' used for this post likely will not work either (and maybe in the process could help diagnose the problem if the mail bounces back with an error, etc). I will check this post for new information.

[ this was also posted as a comment on sr #107629, but since that is about hotmail instead, is more than 3 years old and somehow stuck in limbo ("Need Info" status), I hope posting it here as a top level sr# will give it more visibility ]

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  • -email is unavailable- added by agn (Posted a comment)
  • -email is unavailable- added by karl (Posted a comment)
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